Dreams Sapphire Resort & Spa, Puerto Morelos ∞ Discover spa retreats, reviews & deals for 2025

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About Resort

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

Dreams Sapphire Resort & Spa offers an all-inclusive, family-friendly experience with a unique blend of Mayan-inspired architecture and ample leisure options. This AAA Four Diamond resort features a waterpark, multiple dining venues, and direct access to a private sandy beach. It is situated only 15 minutes from Cancun International Airport.

Rooms & Amenities

Spacious accommodations at Dreams Sapphire Resort & Spa include options such as Deluxe Junior Suites and Preferred Club Master Suites with swim-out access. Each room features amenities like a flat-screen TV, air conditioning, and a mini-bar refreshed daily. Many rooms offer private balconies, and some include essentials like whirlpool bathtubs.

Dining Options

Dining options at the resort cater to diverse tastes with six restaurants offering Mexican, French, Pan-Asian, Mediterranean, Seafood, and grilled specialties. The resort also includes a café and bar options like the swim-up bar and sports bar. Guests can enjoy room service and the Sip, Savor & See Dining Experience at participating resorts.

Leisure

Leisure activities at Dreams Sapphire include beach and pool aerobics, tennis, kayaking, and snorkeling. Guests can relax in one of the three outdoor pools or visit the full-service Dreams Spa offering a range of treatments, including massages and body therapies. Evening entertainment features shows and themed nights, along with activities tailored for children.

Services & Local Area

The resort provides facilities for business events such as a ballroom and private meeting spaces. Guests can access nearby activities like tours to Crococun Zoo and Costa Occidental de Isla Mujeres National Park. Transportation options include local buses to Puerto Morelos and the ADO bus terminal for comfortable travel around the area.

“Nestled amongst lush greenery, the hotel's location offers a tranquil escape while being just steps away from a stunning stretch of beach.”view full review

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“An amazing resort with exceptional entertainment and hospitality!” view full review

Top location:Highly rated by recent guests(8.6)

Check-in/Check-out

from 15:00-23:59

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in the entire hotel for free.

Other information

All visitors are offered a buffet breakfast for a fee.

There are no extra beds provided in a room.

Pets are allowed on request.

Year renovated:2010

Number of rooms:488

Former name

Now Sapphire Riviera Cancun

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deal of the

Max:

2 persons

520 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

Deal of the Preferred

Max:

2 persons

520 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

Deluxe Junior Suite Tropical View Triple

Max:

3 persons

520 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Centre

Puerto Morelos 2.2 mi

Airports

Cancun (CUN) 14.5 mi

Aeropuerto de Playa del Carmen (PCM) 24.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Culinary Experiences

During my stay, I was blown away by the variety and quality of food available. The lunch buffet had fresh choices like fish, pork, and an array of vegetables that catered to every palate. My favorite meal was at the Bluewater Grill, where both Rene and Alfredo made our lunches not just delicious but nice. The evening at LemonGrass was really good, thanks to Ismael, Sergio, and Monica's attentive service. Each meal was a culinary treat!

Eva123. USA, 2024-05-15Read full review on

Luxurious Spa Experience

I treated myself to a massage at the spa during my visit, and it was one of the best I've ever experienced! The spa was immaculate and welcoming, setting the stage for relaxation. The massage was rejuvenating and really enhanced my overall stay. If you're looking for a serene escape, this spa is definitely a must-visit.

Dominic28. UK, 2024-06-27Read full review on

Comfortable and Well-Equipped Room

My room at the resort was spacious and thoughtfully designed, with a large TV and a mini-fridge that was stocked daily. The pull-out sofa was perfect for accommodating my family, making it feel like a home away from home. The cleanliness and comfort of the room played a significant role in making our stay enjoyable.

RosieLovesTravel. Canada, 2024-07-11Read full review on

Fun for Kids!

The amenities for children were fantastic! The Explorer's Club allowed my kids to engage in fun activities while my wife and I enjoyed some downtime. Plus, the splash park nearby was a hit with them. It was wonderful to have activities that kept the kids entertained, giving us some much-needed relaxation time.

SidneyFamily. Australia, 2024-08-22Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Tennis court
Golf course
Billiard tables
Darts
Table tennis
Archery
Yoga class
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Baby pushchair
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness centre
Sauna
Jacuzzi

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

Map view

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

1.4 mi

Gallery

Galeria Arte Zissimo arte contemporano

1.6 mi

Beach

Snorkeling Adventure

1.6 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

2.0 mi

Beach

National Reef Park of Puerto Morelos

2.2 mi

Av. Javier Rojo Gomez 14

Rosario & Marco's Art Shoppe

1.6 mi

Puerto Morelos

Day & Night Beach Club

2.1 mi

Store

Playa Publica puerto morelos

2.0 mi

Puerto Morelos

Faro Inclinado

2.2 mi

Beach

Playa

2.0 mi

Ojo de Agua Beach

2.0 mi

Puerto Morelos Lighthouse

2.3 mi

Puerto Morelos

club de playa

2.1 mi

Ruta de los Cenotes

Cenote La Noria

2.2 mi

Beach

Club de playa Villas La Playa

2.2 mi

Diveshop Diverspoint

2.2 mi

morales

Puerto Morales Botanical Gardens

2.2 mi

La Ventana al Mar

2.2 mi

Church

Parroquia San Jose Obrero

2.3 mi

Av Jose Maria Morelos y Melgar

welovepuertomorelostours

2.2 mi

Lighthouse

Leaning Lighthouse

2.2 mi

Puerto Morelos Reef

2.3 mi

Puerto Morelos Town Square

2.3 mi

Beach

Bahia Petempich

2.3 mi

Letters of Puerto Morelos

2.3 mi

San Jose Catholic Parish

2.3 mi

Plaza AKI Morelos

2.3 mi

Park

Arrecife De Coral

2.3 mi

Mall

AKI

2.3 mi

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

8.2/10

Great

Rooms

7.6

Location

8.6

Service

9.4

Dining

7.2

4.5/5 based on 11662 reviews

#10 of 46 hotels in Puerto Morelos based on Tripadvisor

Emma

United Kingdom, March 2025

7.4/10

My stay at Now Sapphire was filled with fun experiences, highlighted by an enthusiastic entertainment staff that truly made our vacation special. The amenities were impressive, with clean and comfortable rooms, but there were some minor downsides, like the limited variety in dining options and crowded restaurants. Overall, it was a delightful getaway with a stunning atmosphere, though there is room for improvement, especially concerning food variety and some areas needing upgrades.

Rooms

8.0

The rooms were clean and comfortable, with a refreshing new shower area, though I missed having a tub in the bathroom.

Service

9.0

The service was outstanding; the staff genuinely went above and beyond, making me feel welcomed and valued throughout my stay.

Location

7.0

The resort is situated in a good spot; however, it felt a bit small and could use some additional dining space to cater to guests effectively.

Dining

6.0

While the food was good to excellent, I felt the dining experience could use more variety, as the selection was often repetitive.

Facilities

7.0

The facilities, including the pool and lounge areas, were well-maintained, although the furniture in the lounge could use some upgrades.

Sebastian

United Kingdom, February 2025

8.0/10

I had a lovely stay at the resort, enjoying a fantastic beachfront location and a huge pool. The service was exceptional, making every moment enjoyable. However, there were a few drawbacks, like the dining options being somewhat limited during certain periods, and the rooms could use some minor updates for a better experience.

Rooms

6.0

The room was decent, but I was unfortunately placed in a Preferred Club Junior Suite overlooking a construction site, which wasn't ideal. The bed size was not sufficient for two adults to sleep comfortably.

Service

10.0

The service was absolutely top-notch—everyone was attentive and went above and beyond, particularly the beach and bar staff, making sure we were well taken care of.

Location

9.0

The location was beautiful with lush tropical surroundings and close access to the beach, making it a great spot for relaxation.

Dining

7.0

Dining was a mixed bag; while the breakfast buffet was delightful, I found the variety for lunch and dinner lacking, especially during busy days when the smaller dining area created long waits.

Facilities

8.0

The facilities were generally good, with a massive pool that offered plenty of activities, just a bit chilly for my taste, but great for families.

William

United Kingdom, February 2025

8.4/10

Our stay at this resort was wonderful, with clean and comfortable rooms and an amazing team who made us feel welcome. The pool and beach areas were beautifully maintained, but the dining options could use some improvement, especially for lunch and dinner. Overall, we had a relaxing experience, but the lack of dining variety was a bit disappointing.

Rooms

8.0

The rooms were very clean and comfortable, and the fridge was restocked daily with water as I requested. Room service was excellent.

Service

9.0

The staff was extremely professional and accommodating, particularly Gloria at Cibu, who worked hard and was genuinely sweet.

Location

9.0

The location was beautiful and easy to access the beach and amenities, enhancing our overall experience.

Dining

7.0

While breakfast was fantastic, the lunch and dinner options were lacking in variety, making it a bit frustrating for the kids.

Facilities

9.0

The pool area was stunning, well-maintained, and offered great amenities, making it easy to relax and enjoy our time.

Scarlett

United Kingdom, January 2025

9.0/10

My stay at Now Sapphire was an incredible experience, filled with beautiful surroundings and outstanding hospitality. The staff truly went above and beyond, welcoming us like family, and the location was perfect, offering a peaceful beach escape. However, while the food was generally good, there were a few inconsistencies that left room for improvement. The room provided a stunning view and modern amenities, making our stay comfortable and enjoyable.

Rooms

9.0

The Preferred Club Junior Suite we stayed in was spacious, clean, and had a beautiful tropical view. It was equipped with modern amenities, including a mini bar that was restocked daily.

Service

10.0

The service was exceptional. There was a personal touch from staff, with shout-outs to Gilberto and the bar staff, who treated us like family and ensured we had everything we needed.

Location

10.0

The resort is beautifully located on the beach, surrounded by lush gardens that create a serene atmosphere. It’s close enough to Cancun but still feels secluded and relaxing.

Dining

7.0

Dining options were varied, with several restaurants offering a mix of cuisines. Some dishes were fantastic, while others fell a bit flat, but overall we enjoyed our meals.

Facilities

9.0

Facilities at the resort were excellent, with a beautiful pool area and plenty of activities to keep everyone entertained. The beach access was a major plus.

Jessica

United Kingdom, September 2024

8.2/10

I had an amazing stay at the resort! The location was stunning, and it was clear that the staff put a lot of effort into keeping everything clean and tidy. The rooms were comfortable, although a bit underwhelming in decor. The top highlights were the fantastic dining options and friendly service, but the beach had some issues with jellyfish and seaweed, which was disappointing. Overall, it offered great value for a relaxing vacation.

Rooms

7.0

Our room was spacious, but the decor felt plain and could use a refresh. Some maintenance issues like a tough-to-open patio door were a bit frustrating.

Service

9.0

The service was exceptional, with attentive staff who genuinely cared about our experience. Room service was on time and well-presented!

Location

8.0

The resort had a gorgeous setting, right by the beach, although the beach itself faced some challenges with jellyfish and seaweed.

Dining

9.0

Dining was a fantastic experience, especially with the variety of delicious local dishes. The staff in the restaurants made us feel special and provided excellent service.

Facilities

8.0

The pool area was beautiful and well-maintained, perfect for relaxation. However, I would have liked better access to beach amenities.