Dreams Sapphire Resort & Spa Puerto Morelos, Puerto Morelos ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

Dreams Sapphire Resort & Spa offers Unlimited-Luxury® in a family-friendly environment with numerous amenities including a water park. The AAA Four Diamond resort features spacious accommodations with ocean views and easy beach access.

Rooms & Amenities

Guests can choose from 488 rooms and suites, including connecting family suites and beachfront swim-outs, all equipped with luxurious amenities such as air conditioning and flat-screen televisions. The resort features a Temazcal steam bath and private oceanfront treatment cabins at the spa, along with a fitness center.

Dining Options

Dining options include six restaurants offering a variety of cuisines such as Mexican, French, and Mediterranean, along with a buffet and café. The resort also provides private dining experiences.

Leisure & Activities

Leisure activities include beach and pool aerobics, multiple swimming pools, tennis, and water sports. The resort's Explorer’s Club provides entertainment for children while adults can enjoy a full-service spa.

Location & Transportation

Dreams Sapphire is conveniently located only 15 minutes from Cancun International Airport and has access to nearby attractions like Crococun Zoo and Puerto Morelos Reef. Transportation options include local buses for convenient travel to nearby landmarks.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

520 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

King Room

Max:

2 persons

520 sq. feet

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

Check Prices

Deluxe Junior Suite

Max:

3 persons

520 sq. feet

Bed options:

2 Double beds

Garden view

Shower

Coffee machine

room details

Check Prices

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Center

Puerto Morelos 2.2 mi

Airports

Cancun (CUN) 14.5 mi

Aeropuerto de Playa del Carmen (PCM) 24.4 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Dining Experience

I had an excellent experience trying out different restaurants during my stay. Each dinner was a unique adventure, but the highlight was definitely the French restaurant, Paramour, where the food was exquisite and the service was great. I was greeted warmly by Miguel, who made our meals even more special with his attentive service. This variety kept our dining exciting throughout our trip!

T.Dean. USA, 2024-05-15Read full review on

Spacious and Comfortable Rooms

Our room was spacious and well-maintained, consistently cleaned twice daily, with thoughtful touches like chocolates left for us. The beds were extremely comfortable, allowing us to relax after a long day of activities. Our experience was very pleasant, and we appreciated the quiet environment for a restful night's sleep.

Henry.Eli. Canada, 2024-06-25Read full review on

Relaxing Poolside Experience

I spent a lot of time by the pool and absolutely loved the ambiance. The pool area was beautifully maintained with service that was always ready whenever I needed a drink. I particularly enjoyed the Bali beds at the adult pool, which provided a perfect place to unwind. Overall, it was an ideal setting for relaxation.

Alfred.Dean. Australia, 2024-07-30Read full review on

Fantastic Family Activities

Traveling with my family was a delight, thanks to the fantastic children’s amenities. The splash park was a favorite for my kids, and they loved participating in the organized activities led by the entertainment team. This kept them engaged and allowed us some wonderful family bonding time throughout our stay.

Eli.T. UK, 2024-08-10Read full review on

What’s included

General

No smoking on site
Wi-Fi
Free parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Tennis court
Golf course
Pool tables
Darts
Table tennis
Archery
Yoga class
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink

Dining

Restaurant
Poolside snack bar
Snack bar

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Baby stroller
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Night club
Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Jacuzzi

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

Map view

Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos, Mexico, 77580

City landmarks

Zoo

Crococun Zoo

1.4 mi

Gallery

Galeria Arte Zissimo arte contemporano

1.6 mi

Beach

Snorkeling Adventure

1.6 mi

Av. Javier Rojo Gomez Lote 3

Catholic Church

2.0 mi

Beach

National Reef Park of Puerto Morelos

2.2 mi

Av. Javier Rojo Gomez 14

Rosario & Marco's Art Shoppe

1.6 mi

Puerto Morelos

Day & Night Beach Club

2.1 mi

Store

Playa Publica puerto morelos

2.0 mi

Puerto Morelos

Faro Inclinado

2.2 mi

Beach

Playa

2.0 mi

Ojo de Agua Beach

2.0 mi

Puerto Morelos Lighthouse

2.3 mi

Puerto Morelos

club de playa

2.1 mi

Ruta de los Cenotes

Cenote La Noria

2.2 mi

Beach

Club de playa Villas La Playa

2.2 mi

Diveshop Diverspoint

2.2 mi

morales

Puerto Morales Botanical Gardens

2.2 mi

La Ventana al Mar

2.2 mi

Church

Parroquia San Jose Obrero

2.3 mi

Av Jose Maria Morelos y Melgar

welovepuertomorelostours

2.2 mi

Lighthouse

Leaning Lighthouse

2.2 mi

Puerto Morelos Reef

2.3 mi

Puerto Morelos Town Square

2.3 mi

Beach

Bahia Petempich

2.3 mi

Letters of Puerto Morelos

2.3 mi

San Jose Catholic Parish

2.3 mi

Plaza AKI Morelos

2.3 mi

Parks

Arrecife De Coral

2.3 mi

Mall

AKI

2.3 mi

Reviews and Ratings <br />

Feedback from previous guests about their experience.

82%

loved the resort and would return for another relaxing stay

8.2/10

Great

Rooms

7.6

Location

8.6

Service

9.4

Dining

7.2

4.5/5 based on 11662 reviews

#10 of 46 hotels in Puerto Morelos based on Tripadvisor

Emma

United Kingdom, March 2025

7.4/10

My stay at Now Sapphire was filled with fun experiences, highlighted by an enthusiastic entertainment staff that truly made our vacation special. The amenities were impressive, with clean and comfortable rooms, but there were some minor downsides, like the limited variety in dining options and crowded restaurants. Overall, it was a delightful getaway with a stunning atmosphere, though there is room for improvement, especially concerning food variety and some areas needing upgrades.

Rooms

8.0

The rooms were clean and comfortable, with a refreshing new shower area, though I missed having a tub in the bathroom.

Service

9.0

The service was outstanding; the staff genuinely went above and beyond, making me feel welcomed and valued throughout my stay.

Location

7.0

The resort is situated in a good spot; however, it felt a bit small and could use some additional dining space to cater to guests effectively.

Dining

6.0

While the food was good to excellent, I felt the dining experience could use more variety, as the selection was often repetitive.

Facilities

7.0

The facilities, including the pool and lounge areas, were well-maintained, although the furniture in the lounge could use some upgrades.

Sebastian

United Kingdom, February 2025

8.0/10

I had a lovely stay at the resort, enjoying a fantastic beachfront location and a huge pool. The service was exceptional, making every moment enjoyable. However, there were a few drawbacks, like the dining options being somewhat limited during certain periods, and the rooms could use some minor updates for a better experience.

Rooms

6.0

The room was decent, but I was unfortunately placed in a Preferred Club Junior Suite overlooking a construction site, which wasn't ideal. The bed size was not sufficient for two adults to sleep comfortably.

Service

10.0

The service was absolutely top-notch—everyone was attentive and went above and beyond, particularly the beach and bar staff, making sure we were well taken care of.

Location

9.0

The location was beautiful with lush tropical surroundings and close access to the beach, making it a great spot for relaxation.

Dining

7.0

Dining was a mixed bag; while the breakfast buffet was delightful, I found the variety for lunch and dinner lacking, especially during busy days when the smaller dining area created long waits.

Facilities

8.0

The facilities were generally good, with a massive pool that offered plenty of activities, just a bit chilly for my taste, but great for families.

William

United Kingdom, February 2025

8.4/10

Our stay at this resort was wonderful, with clean and comfortable rooms and an amazing team who made us feel welcome. The pool and beach areas were beautifully maintained, but the dining options could use some improvement, especially for lunch and dinner. Overall, we had a relaxing experience, but the lack of dining variety was a bit disappointing.

Rooms

8.0

The rooms were very clean and comfortable, and the fridge was restocked daily with water as I requested. Room service was excellent.

Service

9.0

The staff was extremely professional and accommodating, particularly Gloria at Cibu, who worked hard and was genuinely sweet.

Location

9.0

The location was beautiful and easy to access the beach and amenities, enhancing our overall experience.

Dining

7.0

While breakfast was fantastic, the lunch and dinner options were lacking in variety, making it a bit frustrating for the kids.

Facilities

9.0

The pool area was stunning, well-maintained, and offered great amenities, making it easy to relax and enjoy our time.

Scarlett

United Kingdom, January 2025

9.0/10

My stay at Now Sapphire was an incredible experience, filled with beautiful surroundings and outstanding hospitality. The staff truly went above and beyond, welcoming us like family, and the location was perfect, offering a peaceful beach escape. However, while the food was generally good, there were a few inconsistencies that left room for improvement. The room provided a stunning view and modern amenities, making our stay comfortable and enjoyable.

Rooms

9.0

The Preferred Club Junior Suite we stayed in was spacious, clean, and had a beautiful tropical view. It was equipped with modern amenities, including a mini bar that was restocked daily.

Service

10.0

The service was exceptional. There was a personal touch from staff, with shout-outs to Gilberto and the bar staff, who treated us like family and ensured we had everything we needed.

Location

10.0

The resort is beautifully located on the beach, surrounded by lush gardens that create a serene atmosphere. It’s close enough to Cancun but still feels secluded and relaxing.

Dining

7.0

Dining options were varied, with several restaurants offering a mix of cuisines. Some dishes were fantastic, while others fell a bit flat, but overall we enjoyed our meals.

Facilities

9.0

Facilities at the resort were excellent, with a beautiful pool area and plenty of activities to keep everyone entertained. The beach access was a major plus.

Jessica

United Kingdom, September 2024

8.2/10

I had an amazing stay at the resort! The location was stunning, and it was clear that the staff put a lot of effort into keeping everything clean and tidy. The rooms were comfortable, although a bit underwhelming in decor. The top highlights were the fantastic dining options and friendly service, but the beach had some issues with jellyfish and seaweed, which was disappointing. Overall, it offered great value for a relaxing vacation.

Rooms

7.0

Our room was spacious, but the decor felt plain and could use a refresh. Some maintenance issues like a tough-to-open patio door were a bit frustrating.

Service

9.0

The service was exceptional, with attentive staff who genuinely cared about our experience. Room service was on time and well-presented!

Location

8.0

The resort had a gorgeous setting, right by the beach, although the beach itself faced some challenges with jellyfish and seaweed.

Dining

9.0

Dining was a fantastic experience, especially with the variety of delicious local dishes. The staff in the restaurants made us feel special and provided excellent service.

Facilities

8.0

The pool area was beautiful and well-maintained, perfect for relaxation. However, I would have liked better access to beach amenities.